Effective date: July 1, 2021
These Terms of Service form a binding legal agreement between you and Laundry Kings, LLC (“The Laundry Kings” or “Company”), directing use of The Laundry Kings website.
THIS AGREEMENT INCLUDES A BINDING CLAUSE, THE CONSUMER SHOULD READ IT CAREFULLY, OBSERVING, IF APPLICABLE, ANY RIGHT TO OPT OUT. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE AND ACCEPT ALL ITS TERMS. THIS SHALL INCLUDE THE DISPUTE RESOLUTION PROVISIONS. IF YOU DO NOT CONCENT TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE COMPANY.
The website services Customers. “Customers” are individuals or businesses who want certain specified laundry services. Customers may be referred to in this agreement as “Consumers”. As a Consumer, when you consent to terms of this policy, you form a Service Agreement.
- Changes to the Terms of Service
Consumers acknowledge and consent that a contract is formed when they consent to terms of this Service Agreement.
A Customer will pay for any services through the PSP (Payment Service Provider) as indicated on the Website at the rates indicated. All Consumers consent to meet requirements of the Agreement during the appointment, accomplishment and completion of a Contract. Consumers furthermore consent to inform Company of any disagreements or the filing of any claims and to informally negotiate any such disagreement via Company representatives for at least thirty (30) days before initiating any further proceeding between the parties.
We claim in advance the right to withdraw or amend the website, and any service provided on it, at our exclusive discretion without prior notice. We will not be liable if, for any reason, all or any part of the website is unavailable at any time or for any time period. From time to time, we may restrict access to certain parts of the website, or the complete website, to Consumers for any reason or no reason at all.
- Billing and Payments
Payment processing services for The Laundry Kings are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of The Laundry Kings enabling payment processing services through Stripe, you agree to provide The Laundry Kings accurate and complete information about you and your business and you authorize The Laundry King to share it and transaction information related to your use of the payment processing services provided by Stripe.
Our terms and conditions prohibit accepting cash or any form of payment outside the website. Customers must pay for the service though the website. If Customer fails to pay for services within 24 hours of their credit card being declined and wash/dry/fold services already performed Customer’s Laundry may not be returned and may be donated to charity.
Consumers of the website will be required to provide their credit card and/or bank account details to Company and the PSP engaged by Company. Customers will be responsible for paying completely for services per pricing indicated on our Website.
To expedite payment for services, each Consumer is obligate to register a credit card and/or bank account details. You authorize Company and the payment processing service engaged by Company to facilitate the transaction of the services and the payment remittance of all applicable charges and fees between Consumers and Company. As a condition of Company handling payment processing services, you consent to provide Company truthful and complete information about you and, if applicable, your business. You also authorize Company to share such information and transaction information related to the use of the payment processing services.
As a Customer of the website, Company will charge your credit card for the amount of all services and additional services, if any scheduled through the website. The amount will include the applicable fee for the services rendered and any additional services that were provided to you by the Company.
You hereby authorize Company to charge the credit card on file in your account for such amounts. Any payments made outside of the website are a breach of the terms of this Agreement. No refunds or credits will be provided once the Customer’s credit card has been charged. While Company uses appropriate and commercially reasonable efforts to protect all credit cards and all personal information, we disclaim expressly any liability for any damage that may result should any information be release to any third parties. Consumers consent to hold us harmless for any damages that may result from this.
To help prevent fraud and safeguard Consumer information from possible unauthorized access, Company and/or the PSP may confirm an account before activation. As part of an account validation, a brief temporary charge may be placed on the account associated with the Consumer. It is then refunded within 1-7 business days. Due to differences in PSP and credit card issuer requirements, this temporary charge may vary, being between $0.01US to $25 US, depending on the estimated value of the service and reimbursements.
When Customer receives confirmation through the Website or via email that services have been completed, Customer authorizes automatically Company to provide Customer’s payment details to the PSP for processing payment. This includes service charge and trust incurred by Company. You may be charged a cancellation fee through the PSP if you book services, but cancel before they are completed.
Company reserves the right, at its exclusive discretion (but not under obligation), for any reason, upon request from Customer or upon notice of any potential fraud, unauthorized charges or other misuse of the website, to either place on hold on hold any payment, provide credits, or arrange for the PSP to do so.
Payments and fees must be paid through the PSP as indicated on the website.
Once Laundry has been delivered, the Company does not take responsibility for theft or loss.
Company may from time to time provide certain promotional opportunities, sweepstakes, or contests to Consumers. All such promotions shall be run at the entire discretion of the Company. They can be activated, modified or removed at any time by Company without advance notification. The liability of any of Company’s partners pursuant to such promotional opportunities, sweepstakes, and contests shall be limited pursuant to these Terms of Service.
All damages and loss are subject to our garment protection policy as follows:
It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept together, and separate from other orders at all times. We wash in cold water (unless you request otherwise). We separate whites and colors. We use standard washers and dryers and your clothes will be dried at normal heat, unless otherwise specified. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss. However, in the rare event items are lost or damaged you’re protected under our Garment Protection Plan.
Full Policy Details:
- Covers up to $40 per garment and $200 per order.
- Covers full used value of item (70% of new retail price)
- Covers only claims made within 24 hours of delivery
- The Laundry Kings account credit only
- Regarding shrinkage, there are many types of clothes that shrink when laundered. This is normal and to be expected. As advertised, we only wash laundry in cold water and dry in normal heat.
There is no part of our laundering process that is unique to what you would do at home and that would cause shrinkage. That’s not to say that your clothes didn’t shrink, but it’s due to the construction of the clothes, the type fabric, and the age of the garment, and other factors combined with a standard laundering process. We do not take responsibility for items that shrink and they are not covered under our Garment Protection Plan.
- Regarding holes and tears: some garments will over time incur damage as a result of the normal laundering process and regular wear and tear. This would occur regardless of where the garment was laundered and is not The Laundry Kings’ responsibility. We are not responsible for holes or tears that occur as a result of the normal laundering process.
- Regarding color bleeds: we always separate whites and colors. Colors may bleed and affect the color of other garments. This would occur in any laundering process and is not Laundry King’s responsibility.
- Credit given to the customer under the Garment Protection is not guaranteed and under the sole discretion of The Laundry Kings (Laundry Kings LLC).
- If you have any questions about our garment protection plan, feel free to contact us.
By providing your mobile phone number and using the website, you hereby affirm you consent to our use of your mobile phone number for calls and texts (including prerecorded and/or by automatic telephone dialing systems) in order to:
- Perform and improve upon the Website
- Facilitate the carrying out of certain specified laundry services through the Website
- Provide you with information and reminders regarding your registration, orientation, approaching Services provided product alterations, changes, and updates, service outages or alterations.
These calls and texts may include reminders about incomplete or approaching services and/or in follow up to any push notifications delivered through our mobile application, among other things. Company does not assess any charges for these call or texts, but standard message rates or other charges through your wireless carrier may apply.
- Disclaimer of Warranties
YOU’RE ACCESS AND USE OF THE LAUNDRY KINGS WEBSITE IS ENTIRELY AT YOUR OWN RISK.
THE WEBSITE IS PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED. IT DISCLAIMS TO THE FULLEST EXTENT AUTHORIZED BY LAW ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE LAUNDRY KINGS MAKES NO WARRANTIES OR REPRESENTATONS OF ANY KIND ABOUT THE ACCURACY, VALIDITY, HONESTY, OR COMPLETENESS OF THE CONTENT OR USER GENERATED CONTENT PROVIDED ON OR THROUGH THE WEBSITE OR ABOUT THE CONTENT OF ANY SITES LINKED TO THE WEBSITE. THE LAUNDRY KINGS ASSUMES NO LIABILTY OR RESPONSIBILITY FOR ANY:
- ERRORS, FAULTS, MISTAKENESS, OR INACCURACIES OF CONTENT
- PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY CLASS WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND/OR USE OF THE WEBSITE.
- ANY UNAUTHORIZED, UNLAWFUL, OR UNOFFICIAL ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION, AND/OR FINANCIAL INFORMATION STORED THERIN.
- Limitation on Liability
YOU ACKNOWLEDGE, AFFIRM, AND CONSENT THAT THE LAUNDRY KINGS IS ONLY WILLING TO PROVIDE THE WEBSITE IF CONSUMERS CONSENT AND AGREE TO CERTAIN LIMITATIONS OF OUR LIABILITY TO YOU. YOU, THEREFORE, CONSENT AND AGREE NOT TO HOLD COMPANY, ITS AFFILIATES, LICENSORS, OR PARTNERS OR ANY OF SUCH PARTIES’ OFFICIERS, DIRECTORS, AGENTS, EMPLOYEES, CORPORATE PARTNERS, OTHER PARTICIPANTS LIABLE FOR ANY DAMAGE, CLAIMS, SUITS, DISPUTES, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN AT THE TIME, RELATING TO YOUR OR ANY OTHER PARTY’S USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION TO ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT, OR OMISSION, OR POSSESSION OF ANY CONSUMER.
UNDER NO CIRCUMSTANCES WILL COMPANY, ITS AFFILIATES, LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, OFFICERS, EMPLOYEES, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FO ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, 0R EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF, ABILITY TO USE, OR INABILITY TO USE THE WEBSITE OR THE SERVICES. EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT WITH APPROPRIATE LEGAL ENTITIES IN YOUR STATE TO ASSERTAIN IF THIS IS APPLICABLE OR NOTIN YOUR STATE.
IF NOTWITHSTANDING THE ABOVE AND AFOREMENTIONED EXCLUSIONS, IT IS DETERMINED THAT COMPANY OR ITS PARTNERS IN PROMOTIONS, SWEEPSTAKES OR ANY OTHER TYPE OF CONTESTS, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO COMPANY DURING THE THREE (3) MONTHS PRIOR TO THE TIME ANY SUCH CLAIM AROSE.
You hereby consent and agree to indemnify (secure against future loss, damage, or liability), defend, and hold harmless The Laundry Kings (Laundry Kings, LLC, The Laundry Kings, LLC), its directors, officers, employees, agents, licensors, attorneys, independent contractors, successors and assigns, subsidiaries, and affiliates, and other participants from and against any and all claims, loss, expense, or demand of liability. This shall include attorneys’ fees and costs incurred, in connection with:
- Your use, ability to use, or inability to use the website
- Your breach or violation of this agreement
- Your breach of any law affecting or material to the rights of any Consumer or third party
- Any material, information, or resources submitted by you or using your account to the Website, including, but not limited to, the extent that such material may infringe or trespass on the intellectual rights or intellectual property rights of a third party or otherwise by illegal or unlawful.
- Informal Negotiations.
To expedite the resolution of and reduce the cost of any controversy, disagreement, or claim between you and The Laundry Kings (individually a “Claim” and collectively “Claims”), you and Company consent to first attempt to negotiate any claim (except those claims expressly excluded) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations shall commence upon written notice, Company’s address for such written notices is the address listed within the contract section of our website. If necessary, to protect a claim for any applicable statute of limitations, you or company may initiate arbitration while engaging in the informal negotiations.
- Binding Arbitration
YOU AND THE LAUNDRY KINGS MUTUALLY CONSENT TO WAIVE YOUR RESPECTIVE RIGHTS TO RESOLUTION OF ALL CLAIMS BETWEEN YOU BOTH (EXCEPT THOSE EXPRESSLY EXCLUDED) IN A COURT OF LAW BY A JUDGE OR JURY. IN ADDITION, YOU MUTUALLY CONSENT TO RESOLVE ANY DISPUTES BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AS SET FORTH IN THIS AGREEMENT. This agreement to arbitrate, (“Arbitration Agreement”), is governed under the federal Arbitration Act and shall survive the termination of this Agreement or termination of your relationship with Company. Claims include, but are not limited to any disagreement, claim, or controversy – whether based on past, present, or future events –arising out of or relating to:
- This current Agreement and prior versions
- The website in any and all forms
- Laundry service provided
- Claims arising under:
- federal or state consumer protection laws
- antitrust laws
- the Telephone Consumer Protection Act and Fair Credit Reporting Act
- state statutes, if any, addressing the same or similar subject matters
- all other federal and state statutory and common law claims
The following types of claims do not require arbitration under the Arbitration Agreement:
- Small Claims actions that are within the scope of small claims court jurisdiction and brought on an individual basis
- Claims that may not be subject to arbitration as a matter of law.
- Governing Law Jurisdiction
This Agreement will be governed by and construed under the laws of the State of Florida, without regard to preference of law principles