GARMENT PROTECTION PLAN

It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept together, and separate from other orders at all times. We wash in cold water (unless you request otherwise). We separate whites and colors. We use standard washers and dryers and your clothes will be dried at normal heat, unless otherwise specified. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss. However, in the rare event items are lost or damaged you’re protected under our Garment Protection Plan.

FuII Policy Details:

• Covers up to $40 per garment and $200 per order.
• Covers full used value of item (70% of new retail price)
• Covers onły claims made within 24 hours of delivery
• Laundry King account credit onły
• Regarding shrinkage, there are many types of clothes that shrink when laundered. This is normal and to be expected. As advertised, we onły wash laundry in cold water and dry in normal heat. There is no part of our laundeńng process that is unique to what you would do at home and that would cause shrinkage. That’s not to say that your clothes didn’t shrink, but it’s due to the construction of the clothes, the type of fabric, and the age of the garment, and other factors combined with a standard laundering process. We do not take responsibility for items that shrink and they are not covered under our Garment Protection Plan.
• Regarding holes and tears: some garments will over time incur damage as a result of the normal laundering process and regular wear and tear. This would occur regardless of where the garment was laundered and is not Laundry King’s responsibility. We are not responsible for holes or tears that occur as a result of the normal laundering process.
• Regarding color bleeds: we always separate whites and colors. Colors may bleed and affect the color of other garments. This would occur in any laundering process and is not Laundry King’s responsibility.
• Credit given to the customer under the Garment Protection is not guaranteed and under the sole discretion of Laundry King.
• If you have any questions about our garment protection plan, feel free to contact us.